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Shipping Information, VAT & Import Duties

The website displays the manufacturer's recommended price, excluding shipping costs and VAT.

Shipping

Shipping Cost

We offer the best carrier rates with no extra fees — based on FedEx, DHL, or freight shipping prices. Self-collection is also available.

Shipping costs are borne by the customer and are listed on the order/pro forma invoice or final invoice, unless otherwise stated.

Orders are delivered safely and reliably using top-tier shipping companies, with all shipments insured for the full value of the products. Fragile items are shipped with special packaging for extra protection.

Depending on the type of product, our team will determine the most suitable shipping method to ensure your order arrives in perfect condition.

Standard Shipping – Small Parcels

Small packages are shipped via FedEx or DHL.

Once the package is picked up by the courier, you will receive a tracking link to monitor the status of your shipment.

Most items shipped via FedEx or DHL can be delivered without a signature.

If you require a signature, please leave a note in the comment field when placing your order.

The delivery date is not scheduled in advance. The parcel will be delivered to your doorstep.

Delivery attempts are made 2–3 times on working days only.

Standard Shipping – Large Items

Large items are shipped via the most suitable carrier.

Unless otherwise agreed, delivery will be made to the curbside in front of your home.

Unlike FedEx or DHL services, tracking links may vary depending on the carrier used.

The shipping company will contact the customer by phone or email to arrange delivery.

Disposal of packaging and pallets is the customer’s responsibility.

Special Delivery Service

A special delivery service with indoor delivery and assembly is available upon request.

Your item will be delivered to the room of your choice, unpacked, assembled, and the packaging removed.

The shipping company will contact you by phone or email to schedule a specific delivery time.

VAT & Import Duties

VAT for EU Countries

  • Private customers: 20% VAT (19% for Germany) is added to the manufacturer's price.
  • Business customers with a valid EU VAT number: No VAT is charged.

VAT & Import Duties for the USA, Australia, UK, Canada, Switzerland, Norway, and Non-EU Countries

Once the goods arrive at the destination, import VAT, customs duties, and handling charges are determined by the local customs authority.

FedEx, DHL, other shipping companies, or customs agents assist the recipient with the formalities of paying local VAT, import taxes, and handling fees in your country. Please note that we have no control over these charges.

For information about duties and taxes in your destination country, please contact your local customs office. These charges are the responsibility of the recipient and are listed on the final invoice, unless otherwise stated.